Interview question

Taylor Martinovich.

Customer Services Representative, Auckland.

Tell us about your role.

I talk to customers and handle their queries over the phone; whether it’s updating an email address, moving house or signing someone up to join Mercury.

What do you enjoy about your job?

Speaking to new people every day is definitely one thing I enjoy most about being a Customer Services Representative. I also enjoy connecting with my work mates.  I’ve had the opportunity to work with people from all over the world and have even picked up a few phrases in different languages!

How does Mercury make it easy for you to do your job?

Mercury puts a huge amount of effort into the wellbeing of their employees, whether it’s for self-improvement, managing the office or general morale. It makes the workload a lot easier when we have management who are with us each and every step of the way.