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GEM - Energy Monitor - FAQs

 

GEM is our Energy Monitor where you can view and track your power usage. You can see how much you have spent on power and compare this to similar homes in your area. We also have some handy tips to help you save power and reduce your bills.

 

New Customer FAQs


 

As you’re a new customer we need usage data for your home before GEM starts presenting it to you. If you have a smart meter, this will be in a few days. If not, we need to complete one billing cycle before GEM starts presenting information to you.

 

Your health is our priority and we do not want you to risk your safety. Please give us a call on 0800 677 847 if you would like to discuss safe ways of reducing your energy consumption.

 

We need at least seven days of data before we can accurately start projecting your bill.

 

About my home - GEM FEATURE FAQs


 

GEM compares your usage against other similar homes. It shows you how you’re doing compared to approximately 100 other Mercury homes that are located near to yours and are similar in size.

 

Your energy use is compared to a group of approximately 100 Mercury homes similar to yours. Efficient similar homes are the most efficient 20% of these homes.

 

To ensure the comparison is meaningful, we compare homes that are located near to yours and are similar in size (we only include homes that appear to be occupied). There are some attributes about your home that would help to improve the comparison such as the number of people living in your home and features like spa pools and swimming pools. You can provide additional information about your home by logging in to My Account, clicking on GEM and updating your details in the Tell us about your home section. We will use this information to enhance your similar homes comparison.

 

It can take up to one billing cycle for your update to be reflected in the comparison.

 

We need at least three bill cycles worth of data before we can start showing you your similar homes comparison.

 

You can change the size of your home by logging in to My Account, clicking on GEM and updating your details in the Tell us about your home section. It can take up to one billing cycle for your update to be reflected.

 

Bills, Cost Data and Meter Reads - GEM FEATURE FAQs


 

Cost information may not be available to customers on some price plans or with some types of meter. You are, however, able to view your usage information. Our Customer Service Representatives are more than happy to identify your meter type for you, give us a call on 0800 10 18 10.

 

The amounts shown in the cost view include GST and assume that you have received Mercury's prompt payment discount, even if you did not receive that discount for the period shown. The daily and half-hourly views only show the variable cost component and do not include the daily fixed charge. Please be aware of this if comparing against your total bill. Data may be estimated if actual meter reads are unavailable.

 

Sometimes unusual circumstances prevent us from obtaining a meter read. When this happens, we will estimate your usage for that period. We’ll do our best to replace the estimated data with an actual meter read as soon as possible.

 

Even if you don’t have a smart meter, you can still experience many of the benefits of GEM including:

// Track your monthly usage and monthly costs

// Compare your bills with previous months and the same bill last year

// Compare your home against similar-sized homes nearby

// View personalised energy saving tips and set a goal to see how you’re tracking 
 
 

To find out how to upgrade to a smart meter, simply give us a ring on 0800 10 18 10. Easy as. Fees may apply.

 

More questions about GEM


 

All information about your home and your Mercury account will be kept confidential and will only be used to provide you with more personalised information.

 

You can view all of the GEM savings tips by logging in to My Account and clicking on the Ideas and Advice section of GEM. The following websites are also great resources:

Energy Efficiency and Conservation Authority: eeca.govt.nz
EECA EnergyWise: energywise.govt.nz
Consumer NZ: consumer.org.nz
Smarter Homes: smarterhomes.org.nz

 

The information we provide is sourced from a variety of different New Zealand sources including:

Energy Efficiency and Conservation Authority: eeca.govt.nz
EECA EnergyWise: energywise.govt.nz
Consumer NZ: consumer.org.nz
Smarter Homes: smarterhomes.org.nz

You can visit these sites to find other ways to make savings.

 

 

The weather information used in GEM is sourced directly from www.wunderground.com

 

GEM FOR BUSINESS

// Track your usage and costs (where the rates have been modelled) with the weather overlay option
 
// Compare your bill to last month’s and last year
 
// Energy Saving Tips
 
// Set Your Energy Saving Goals


GEM FOR HOME
 
// Track your usage and costs (where the rates have been modelled) with the weather overlay option

// Compare your bill to last month’s and last year

// Energy Saving Tips

// Set Your Energy Saving Goals

// Weekly GEM emails

// Similar home comparison

// Bill prediction/estimation
 

 

 

Good on you for going Solar! We have answers to your questions about GEM for Solar here.

 

We welcome your feedback. Please contact us with your comments or suggestions for improvement by calling 0800 677 847 or emailing us at gem@mercury.co.nz


Login to My Account to view GEM and your power usage

 


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