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Got a question? You might find the answer here.
How can I pay my bill?
Who do I contact if my power goes out?
What do I do if I need power for medical reasons?
What are Mercury's special fees and services?
What do I do if I'm having problems paying my bill?
How do I move home or premises with Mercury?
How do I check my account details?
What price plans are available?
How do I submit a formal complaint?
Why can’t I view my online bill?
What is GEM and what does it do?
How does Price Plan Review work?
What is Solar power and how does it work?
What is GEM for Business?
How do I manage without power if I have been disconnected?
How do I download my energy consumption data?
What causes High Bills?
How do I buy or sell Mercury shares?
If I purchased Mighty River Power shares at the time of the IPO, how many loyalty shares am I entitled to and when will these be issued?
What is Mercury’s ticker code on the stock exchange?
How do I keep up to date with Mercury announcements and share price movements?
How do I get your annual reports?
When and where is the next Annual Shareholders Meeting?
How do I change my shareholding details (e.g. address, bank account) and view my shareholding portfolio?
Is it worth moving to electronic communications? How do I do it?
How much will I receive in dividends and when is my dividend paid?
Does Mercury have a Dividend Reinvestment Programme?
What is meant by an imputed dividend? What are the tax implications for my dividends received?
How do the supplementary dividends work for non-resident shareholders?
How can I start earning Airpoints Dollars™ with Mercury?
How many Airpoints Dollars™ will I earn with Mercury?
How can I check the Airpoints Dollars™ I have earned with Mercury?
I have a business account with Mercury, can I earn Airpoints Dollars™?
Earn Airpoints Dollars™ with Mercury
GEM for Solar
How to read your Bill
Price Change 2017