• Me pēhea te whakaheke utu mo te hiko?
• He aha ngā tikanga a te kamupene tuku hiko me te kaitonohiko i te wā e whakatūngia ai he kaute a-hiko?
• Ka ahatia e au mena he rereke te kamupene tuku hiko?
• Me pēhea e taea e au te whakaheke i taku nama hiko?
• Me pēhea au e tū hiko tūpato ai i taku kāenga?
• He aha te maurutanga ā-tinana?
• He take ā-tinana tāku. Me whakawhiwhi au ki te haere tonu o te hiko. Me aha e au te haukoti i te wetewetenga o taku hiko?
• He uaua rawa taku utu i taku nama. Me aha e au?

Me pēhea te whakaheke utu mo te hiko?

• Utua wawehia te katoa o tō nama i mua i te rā i whakaritea ai ka whiwhi koe i te whakaheke 10%. Kei te wātea tēnei āhuatanga ki te nuinga o ngā momo nama.
• Ka whakawhiwhia tētahi atu 1% Utu Ngāwari mena ka utua hāngai, utua ā-ipurangi, utua ā-wāea, utua tuku noa.(Ka whakaurua te whakaheke ki tō nama whai ake).
• Mai i ngā tuku ā-marama mai i tō mita (mena kāore i te huna tō mita) ka ruarua kē ngā pānui takawaenga. Na reira ka utu koe mo te nama i whakaritea ai i ia marama, ka mutu i reira.
• Mā ā mātou rongo whakamahi hiko me ngā tohu whakatūpato e heke ai ngā utu hiko kia pai ai tō noho.

He aha ngā tikanga a te kamupene tuku hiko me te kaitonohiko i te wā e whakatūngia ai he kaute a-hiko?

E here ana tēnei kirimana i te Kamupene tukuhiko me te tangata nōna te kāenga, nāna te mahi, te tangata utu tangata nōna te kāinga. E kore whaipānga tēnei nama ki te tangata tuku whare, ki te kaitiaki whare rānei. Ko te tangata noho whare, nōna rānei te whare ka noho ki a ia te kaha utu i tēnei nama hiko. Ko Mercury Energy kei te tuku i ngā momo utu momo whakaheke nama hei whakangāwari i te utu hiko.

Ka hui tahitia e Mercury Energy te katoa o Ngā Ture me Ngā Tīkanga e whakarite ana i aua mea i waenganui i a Mercury me ngā kaitono mā te wāea atu ki 0800 10 18 10 mai i tō kāenga, ki 0800 20 18 20 mai i tō mahi.

Ka ahatia e au mena he rereke te kamupene tuku hiko?

Kei te wātea koe ki te tono ki te kamupene hoko hiko kē, kei te wātea hoki koe ki te tono ki tētahi atu kamupene. Ka manaakihia koe e Mercury Energy. Me waea atu ki 0800 10 18 10 (kaenga)
0800 20 18 20 (mahi) kia whiwhi mōhiotanga ai.

Me pēhea e taea e au te whakaheke i taku nama hiko?

Ki te whakaitihia e koe tō whakamahi hiko ka heke te utu. Ka manaakihia koe e Mercury Energy ki te whakatau i ēnei tikanga. Me whakapā atu ki a Mercury Energy i 0800 10 18 10 (kāenga) rānei ki 0800 20 18 20 (mahi) rānei haere ki te whārangi whakamōhio i ngā rongo whakamahi hiko utu kore. Ki te heke tō whakamahi hiko ka heke te utu.

Me pēhea au e tū hiko tūpato ai i taku kāenga?

He nui nga tohu whakatūpato hei manaaki i a koe ka hoatu e Mercury Energy e whakaatu ana me pēhea te whakamau tōtika hiko, korohū hoki. Me wāea atu ki a Mercury Energy 080010 18 10 (kāenga)
0800 20 18 20 (mahi) ki te kimi maramatanga.

He aha te maurutanga ā-tinana?

Ko te maurutanga ā-tinana he whakawhirinaki ki te haere tonu o te hiko hei whakahaere taputapu tiaki tinana. Me whakakī e te kiriutu maurutanga ā-tinana tā mātou pānui maurutanga ā-tinana, me whakapā mai rānei ki tō mātou Rōpū Whakaratonga Kiriutu ki
0800 63 00 01.

He take ā-tinana tāku. Me whakawhiwhi au ki te haere tonu o te hiko. Me aha e au te haukoti i te wetewetenga o taku hiko?

Me whakakī e te kiriutu tā mātou Medical Dependency Form mō tētahi kei tōna whare he maurutanga ā-tinana, he hauā rānei, nō reira he whakawhirinaki ki te haere tonu o te hiko hei whakahaere taputapu tiaki tinana, me whakapā mai rānei ki tō mātou Rōpū Whakaratonga Kiriutu ki 0800 63 00 01, ki te whakamōhio mai ko tō hiahia me uru mai koe ki tō mātou Rārangi Maurutanga ā-Tinana.

Hei hono tika mai ki te rārangi ingoa nei, me tuku mai e te kiriutu tētahi reta, tētahi pepamana rānei mai i tētahi kaimanaaki tūroro i roto i ngā rangi e 14 mai i te whakaurunga ki te rārangi. Me tuhi ki taua pepamana nei he whakamāramatanga o te taputapu me ōna hiahia hiko.

He uaua rawa taku utu i taku nama. Me aha e au?

He mārama ki a mātou, kei ētahi wā, ahakoa pēhea, he raruraru ā-pūtea ka pahē mai. Kātahi ka nui te uaua o te utu nama hiko.

Mē he uaua te utu i tō nama hiko, kō ēnei ētahi o ngā huarahi hei whai pea māu:

• Me tono āwhina mai i tō whānau, i ō hoa rānei.
• Me tono āwhina mai i tō hāhi, i tētahi atu rōpū āwhina o te hapori rānei.
• Me whakapā atu Te Hiranga Tangata, he tika rā pea te utu i a koe ki ngā pūtea tika mōu.
• Me tono pea ki tētahi ratonga whakarite tahua.
• Me whakapā mai ki a Mercury Energy ki te whakawhitiwhiti kōrero mō ētahi atu kōwhiringa utu nama.
• Whakapā mai ki 0800 10 18 20 mō tā mātou utu mō-mua Prepay. Mā Prepay koe e utu nama i roto i te wā, me te hononga tonu o tō hiko.
• Whakapā mai ki 0800 10 18 60 me te pātai mai mō tētahi rautaki ka taea ai e koe te wāhi utu i tō nama i roto i te wā.
• Mā te whakakī i tā mātou Financial Hardship Form ka āta tirohia ai e mātou tō take.

Kia Matāra ano

Ki te whakapā atu ki a Mercury Energy ka whakautua tō wāea i te reo Pākēhā. I tēnei wā e kore e taea e Mercury Energy te whakautu a-wāea i te reo Māori.

Mena he pātai ano āu me wāea mai 0800 10 18 10 (kaenga) rānei 0800 20 18 20 (mahi).