We aim to provide you with courteous, professional and high quality
customer service. We aim to:
- Promptly respond when you contact us.
- Provide easy to understand invoices based on an actual reading
at least every month providing we have access to your meter.
(Excludes Pre-pay customers).
- Correct any account or service problem quickly and efficiently.
We will resolve most enquiries immediately. If we can’t answer your
enquiry immediately we will provide an estimate of the time it will
take to investigate and correct the problem.
- Ensure that equipment used in the provision of delivering
electricity to you will be monitored and maintained in line with
good industry practice prevailing in New Zealand.
- Fault restoration is dependent on your local network provider
but should be completed as soon as possible unless circumstances are
exceptional.
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