Our Commitments to You

 We aim to:

• Promptly respond when you contact us (within five business days).
• Provide easy to understand invoices based on an actual reading at least every month providing we have access to your meter. (Excludes Pre-pay customers).
• Correct any account or service problem quickly and efficiently. We will resolve most enquiries immediately. If we can’t answer your enquiry immediately we will provide an estimate of the time it will take to investigate and correct the problem.
• Ensure that equipment used in the provision of delivering electricity to you will be monitored and maintained in line with good industry practice prevailing in New Zealand.
• Fault restoration is dependent on your local network provider but should be completed as soon as possible unless circumstances are exceptional.