A vulnerable consumer is someone, who for the reasons of age, health or disability,
the disconnection of electricity presents a clear threat to their or a member of their
household’s health or wellbeing.
To notify us of a vulnerable consumer please complete and submit the
Vulnerable Consumer Form,
or call our Customer Services Team on 0800 10 18 10.
Medical Dependency
A medical dependency is when you are dependant on electricity for critical medical support.
Customers who have a medical dependency are encouraged to fill
out our a medical dependency form, or call our Customer Services Team on 0800 63 00 01.
You will need to have the medical dependency form certified by a medical
practitioner.
For more information, and to notify us of a medical dependency, please
click here.
District Health Board
If you are a member of a District Health Board (DHB) and want to notify
us of someone who is dependant on electricity for critical medical support, please
click here.
Financial Hardship
We understand that financial difficulties can affect any of us at different times,
for many different reasons. This could make it hard to pay your power bill.
For more information on what you can do, and to notify us if you are finding it hard to
pay your power bill, please click here.
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