Sometimes we may charge you for specific services that are not part of your
everyday power or gas supply. These one-off fees do not attract a Prompt
Payment Discount. These fees are effective from 15 January 2010.
The fees below apply to both residential and business customers with single or 3
phase connections of 100 amps or less.
All prices listed include GST unless stated otherwise.
| Meter Reading - Special
(interim) or final |
| Charged when a meter read is requested. |
$15.00 |
| Charged when a meter read is requested within a one
hour time range. (Only available in selected areas) |
$35.00 |
| |
|
| Electricity
disconnection or reconnection call out fee |
| Charged per visit when a representative needs to visit
your premise to disconnect the power. |
$60.00 |
| Charged per visit when you request a representative
visit your premise to disconnect the power when disconnection is requested
within 3-5 hours, after hours, on the weekend or on a public holiday. |
$100.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the power within a 24 hour time period. |
$60.00 |
|
Charged per visit when a representative needs to visit your premise to reconnect
the power when reconnection is requested within 3-5 hours, after hours, on the
weekend or on a public holiday.
|
$100.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the power which has been off for more than six
months. (Service available in selected areas only)* |
$140.00 |
| *An additional charge may apply for
urgent reconnections when a safety inspection is required. |
|
| |
|
| Gas disconnection or
reconnection call out fee |
| Charged per visit when a representative needs to visit
your premise to disconnect the gas. |
$120.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the gas within a 24 hour time period. |
$120.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the gas when reconnection is requested within 3-5
hours, after hours, on the weekend or on a public holiday. |
$185.00 |
| |
|
| Metering Inspection call
out fee |
| Charged per visit when you request a representative to
visit your premises to inspect, test and/or change your metering. This includes
meter shifts, overhead to underground, upgrade and downgrades, inspection after
prescribed work, resealing a meter, and reinspection to reconnect the meter. |
$140.00 |
| *An additional charge may apply for
urgent reconnections when a safety inspection is required. |
|
| |
|
| Metering call out fee
when an inspection may not be required |
| Charged per visit when a representative is required to
visit your premises but the job type does not require an electrical inspector
to view. This includes a tariff change where there is a physical change to the
meter is involved, faulty meter, high consumption issue, and you requesting a
site visit. |
$105.00 |
| |
|
| Prepay install -
absent/refusal fee |
| Charged if you do not keep an appointment to install a
prepay meter or if you refuse to allow one of our representatives to install a
prepay meter. |
$75.00 |
| |
|
| Non-network fault call out fee |
$105.00 |
| |
|
| Non-network no hot water call
out fee |
$105.00 |
| |
|
| Administration fees |
| Payment dishonour. |
$5.00 |
| Debt management |
$25.00 |
| Invoice copy. |
$5.00 |
| Credit refund. (Free on closed accounts) |
$25.00 |
| Price plan change. (One free per year. A meter
inspection call out fee may apply) |
$40.00 |
| Collect outstanding debts. |
All costs |
| |
|
| Payment fees |
| Payment made in person over the counter |
$1.50 |
| Payments made by cheque ** |
$0.50 |
| One-off credit card transactions *** up to $500 |
$2.50 |
| One-off credit card transactions *** over $500 |
$5.00 |
| One-off credit card transactions *** over $1,000 |
$10.00 |
| |
|
| Bond |
| A bond may be charged as security for payment of your
energy supply: |
|
| Residential per connection: |
$150.00 |
| Commercial per connection: Three times the
average monthly charge. This is based on actual or estimated monthly charges,
over the preceding 12 months, for the previous occupant. |
| |
|
| Remote Meter Reader |
| Daily Charge (ex GST) |
12 cents per day |
| |
|
| After Hours Meter
Reading* |
| Weekend or weeknight read (ex GST) |
9 cents
per day |
| *Conditions apply. Not
available in all areas. |
| **Payments made by cheque in
person over the counter will be $1.50 (they will not incur the additional
cheque fee). |
| ***Credit card transaction
fee does not apply to pre-arranged recurring monthly credit card payments.
Credit card transactions are only available on some price plans. |