How to read your meter

To enter your meter reading online click the button below.

Digital meters

• Read your meter numbers starting from the left
• Read to the unit 1
• Don't read any digits marked in red
• Don't read any digits after a decimal point
• Don't read the 0.1 unit
• In this example the reading is 00123

Clock Dial meters

This reading is 94 690.

When reading these meters, you ignore the 1/10 unit (this is usually marked in red). You need to read the 5 remaining units from left to right – start at unit 10,000 and finish at unit 1.

There are two important rules:

1. When the hand is between two numbers write down the lower number.
2. When the hand is on a number - write down the number BEFORE the one it's on.
   Special note: You will need to check the very next right hand unit, if this one's hand is between 0 and 1 you will need to then write down the actual number the hand is on (not the one before).

If you can't get the hang of this just draw the hand positions onto the dials on the back of your bill.

Electronic meters

An electronic meter could be in place if your pricing option is based on two separate meter readings. An LCD reading will show you the two readings and a total reading, whether by scrolling automatically (if it is a black meter) or at the push of a button (if it is a beige meter). In an example where the meter measures hot water usage separately from other power usage:

This is a test pattern. You do not read this.

This is the total of both readings. You do not read this (0 will show on the beige meters).

Reading 1 is the units used for electricity other than hot water. YOU DO READ THIS, reading is 123456.

Reading 2 shows units used for hot water. YOU DO READ THIS, reading is 112345

Gas meters

• Read your meter numbers starting from the left.
• Read up to the decimal point. Don't read any digits past the decimal point or in red.
• In this example the reading is 1291.