We understand that financial difficulties can affect any of us at different
times, for many different reasons. This could make it hard to pay your power
bill.
If you are finding it hard to pay your power bill there are several things
you can do:
- You can ask family and friends for help.
- You can ask your church or other community group for help.
- You can call Work and Income on 0800 559 009 to ensure you are
receiving all your entitlements.
- You can call a budgeting advice service. Click below to find the phone
number of one close to you.
You can also contact Mercury Energy to discuss other
options for payment.
- Prepay – GLO-BUG is a prepay service that allows you
to pay for electricity as you need it. It also lets you pay the money you owe
back over time.
- Instalment Plan – A payment plan that may let
you pay your power bill off a little at a time.
- If you complete our Financial Hardship Form below we will give your circumstances
special consideration.
Prepay with GLO-BUG
- GLO-BUG is a prepay service that allows you to pay for your electricity
as you go.
- If you have current debt this can be transferred to GLO-BUG, and paid back
over time at a 30/70 debt repayment. Each time you top up your GLO-BUG power
balance you also pay 30% off your current debt. With GLO-BUG there are no fixed charges – just one simple rate per unit (kWh)
so you know exactly what the power's costing.
- All electricity supplied under GLO-BUG is subject to
Mercury Energy’s Standard Terms and Conditions
for Residential customers.
- It’s absolutely free to get started on GLO-BUG. For more information or to
make the switch to prepay call us on
0508 GLO BUG (0508 456 284) or visit www.globug.co.nz
- We may agree, depending on your circumstances, to allow you to pay by instalments.
- If we agree, your current debt can be repaid over a 3 or 6 month period.
- Any new debt must be paid when it is due.
- For more information on how to set up an instalment plan please call our Customer Service Centre on 0800 10 18 60.
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