If you need some assistance, we're here to help.

Search

If you can't find what you're looking for, have you tried the Search? You'll find a Search box at the top-right hand-corner of every page. Just enter a keyword into the box and click the Go button.

Frequently Asked Questions (FAQs)

You may find the answer to your question in our searchable FAQs.

Contact Us

Sometimes you may want to contact us directly. For a range of different ways to get in touch, visit our Contact Us page.

Medical Dependency

If you, or someone living with you, has a serious medical condition or disability and needs power for medical reasons, click here.

Customer Enquiry Form

You can also use our Customer Enquiry Form to send a question to our Customer Service Team.

Formal Feedback Form

If you have any issues or concerns, then you can use our Formal Feedback Form to bring this to our attention.

Interpretation Service

If you would like to contact us in your preferred language, Mercury works with the Multi-Lingual Information Centre to provide you with a phone based Interpretation Service.

Dispute Resolution

If there's anything you're not happy about in your relationship with Mercury Energy, you can use our Dispute Resolution process to let us know. We'll do our best to fix any problems as soon as possible.