 Here are some simple safety instructions to follow in case of emergency. Gas If you smell gas:
- Turn gas appliances off, if you still smell gas turn the gas off at the meter.
- Ventilate the area by opening doors and windows.
- Leave electrical appliances as they are, don't turn them off or on.
- Vacate the premises.
- Call 0800 2 FAULTS (0800 232 858), this is the Mercury Energy
Gas Faults line.
Electricity If an appliance overheats or catches fire:
- Turn off the appliance at the wall.
- Never throw water over it. Smother a pan fire, for example, by covering it with a lid.
First aid
- If someone suffers an electric shock, don't touch them while they're still in contact with the source of electricity.
- Turn off the power or disconnect the appliance.
- If the power can't be turned off, use non-conductive material, such as a piece of wood, to separate the victim from the power source.
- Dial 111 immediately.
- If breathing has stopped, apply mouth-to-mouth resuscitation.
- If someone is burned, apply cold water to the burns. If the burns are severe, call for medical help.
Natural disasters Before a severe flood, or after a damaging earthquake, turn off electricity and gas supplies at the mains.
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