Use of Mercury Energy's My Account and Online Bill facilities
is subject to these terms and conditions ("Terms and
Conditions"), and the Standard
Terms and Conditions for Business customers. It is
important that you read and understand these Terms and Conditions
before applying to use Online Bill. If you do not accept
these terms you must not use Online Bill.
In these Terms and Conditions:
"you" and "your" means you, as one of
our customers;
"we", "our" and "us" means
Mighty River Power Limited trading as Mercury Energy;
"Online Bill" means our electronic billing service
accessible via our Site;
"My Account" means our electronic account information
service accessible via our Site;
"Site" means our website www.mercury.co.nz or
such other website we may nominate from time to time; and
"your email address" means the email address you
provide to us when you apply for Online Bill or any other
replacement address you may notify us of for the purposes
of Online Bill from time to time.
Online Bill
You may apply to receive invoices relating to your account
with Mercury Energy electronically, using Online Bill by
completing the online application form. If we accept your
application we will notify you by sending you a registration
notification email to your email address. You will need to
click on the link within this email to complete registration.
From the date that we accept your application to use Online
Bill we will send notice to your email address that your
invoice for charges payable by you to us is available to
be viewed online, until you notify us at the deregister page
of the My Account facility, in writing or by calling our
Dedicated Business Team on 0800 20 18 20
and advising us that you no longer wish to
receive invoices from us through Online Bill. You will be
deemed to have received any invoice or other notice sent
to your email address three days after we have sent it. We
will not be responsible if the invoice is not received by
you but if we become aware of Online Bill emails sent to
your email address not being received, we will revert to
sending invoices to you by post instead of by email.
Your Online Bill invoice will replace the paper invoice
that you currently receive by post. Your Online Bill invoice
may be viewed by clicking on the link contained in the email
that we will send.
My Account
You may register for My Account to access information regarding
your account electronically through our Site.
Passwords and Security
You are responsible for ensuring that all information that
you provide to us (including your email address) is correct,
complete and up-to-date. You must advise us as soon as possible
if your email address changes, at the Change Email page of
the My Account section of our Site.
You must select a password for your use when using My Account
or Online Bill. You must keep your Mercury Energy account
number and password secure and confidential, and must not:
- choose a password that is easily able to be guessed or
identified as relating to you;
- share your account number or password with any other
person;
- keep any record of your password in a form that can be readily
identifiable; or
- store your account number or password anywhere in written
or electronic form or in any automated log or process (e.g.
by turning on the "auto-complete" function on
an internet browser).
If your password becomes known to anyone other than
yourself, you must immediately notify us by calling our
Dedicated Business Team on 0800 20 18 20
and also notify us in writing of this.
You will be responsible for all use of My Account or Online
Bill associated with your account number and password. If
you suspect that your password has become known to an unauthorised
person, you must notify us immediately. You should also let
us know if you believe or suspect that your account details
have been accessed by an unauthorised person.
We will not be liable for any damage, loss or expenses,
or indirect losses or consequential damages of any kind,
suffered or incurred by you in connection with your use of
My Account or Online Bill.
We may at any time with reasonable notice withdraw or suspend
your access to My Account or Online Bill. We may suspend
or withdraw your access to My Account or Online Bill at any
time without notice if you breach any of these Terms and
Conditions, you have acted fraudulently or we consider we
have other reasonable grounds to do so.
Changes to Services and Terms and Conditions
We may at any time modify, add to or delete any of our My
Account or Online Bill services or any of the terms and conditions.
We will give you 14 days notice of such changes.
We may notify you of any amendments to these Terms and Conditions
or My Account or Online Bill services by any of the following
means:
- emailing you at the email address you have provided us;
- posting information on our Site;
- public notice; or
- written notice to you.
We may notify you of termination or suspension of your access
to My Account or Online Bill or any other matter by telephone
or in writing.
These Terms and Conditions are governed by New Zealand law.
We will terminate your use of Online Bill if any message
addressed to your email cannot be delivered.
If there is any inconsistency between these Terms and Conditions
and our
Standard Terms and Conditions for Residential Customers
these Terms and Conditions will
prevail, but only to the extent required to resolve that
inconsistency.
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