The fees below apply to both residential and business customers
with single or 3 phase connections of 100 amps or less.
All prices listed include GST unless stated otherwise.
| Meter Reading - Special
(interim) or final |
| Charged when a meter read is requested. |
$15.00 |
| Charged when a meter read is requested within a one
hour time range. (Only available in selected areas) |
$35.00 |
| |
|
| Electricity
disconnection or reconnection call out fee |
|
Charged per visit when a representative needs to visit your premise to
disconnect the power. |
$60.00 |
|
Charged per visit when you request a representative visit your premise to
disconnect the power when disconnection is requested within 3-5 hours, after
hours, on the weekend or on a public holiday. |
$100.00 |
|
Charged per visit when a representative needs to visit your premise to
reconnect the power within a 24 hour time period. |
$60.00 |
| |
$100.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the power which has been off for more than six
months. (Service available in selected areas only)* |
$140.00 |
| *An additional charge may apply for
urgent reconnections when a safety inspection is required. |
|
| |
|
| Gas disconnection or
reconnection call out fee |
|
Charged per visit when a representative needs to visit your premise to
disconnect the gas. |
$120.00 |
|
Charged per visit when a representative needs to visit your premise to
reconnect the gas within a 24 hour time period. |
$120.00 |
| Charged per visit when a representative needs to visit
your premise to reconnect the gas when reconnection is requested within 3-5
hours, after hours, on the weekend or on a public holiday. |
$185.00 |
| |
|
| Metering Inspection call
out fee |
| Charged per visit when you request a representative to
visit your premises to inspect, test and/or change your metering. This includes
meter shifts, overhead to underground, upgrade and downgrades, inspection after
prescribed work, resealing a meter, and reinspection to reconnect the meter. |
$140.00 |
| *An additional charge may apply for
urgent reconnections when a safety inspection is required. |
|
| |
|
| Metering call out fee
when an inspection may not be required |
| Charged per visit when a representative is required to
visit your premises but the job type does not require an electrical inspector
to view. This includes a tariff change where there is a physical change to the
meter is involved, faulty meter, high consumption issue, and you requesting a
site visit. |
$105.00 |
| |
|
| Non-network fault call out fee |
$105.00 |
| |
|
| Non-network no hot water call
out fee |
$105.00 |
| |
|
| Administration fees |
| Payment dishonour. |
$5.00 |
| Debt management |
$25.00 |
| Invoice copy. |
$5.00 |
| Credit refund. (Free on closed accounts) |
$25.00 |
| Price plan change. (One free per year. A meter
inspection call out fee may apply) |
$40.00 |
| Collect outstanding debts. |
All costs |
| Additional NZ Post payment (One free NZ Post payment
per invoice) |
$1.00 |
| |
|
| Bond |
|
Charged when a security deposit is required from you: |
|
| Residential (minimum). |
$150.00 |
| Commercial (minimum) - Two months actual
or estimated charges (usually based on the average monthly charges for the
previous occupant). |
| A bond may be required if you do not meet
the Mercury Energy credit criteria. These criteria include factors such as
employment, home ownership, referee details, your history of paying electricity
invoices on time, and any previous events of tampering with metering equipment
or obstructing access to your property for meter reading. |
| |
|
| Remote Meter Reader |
| Daily Charge (ex GST) |
12 cents per day |
| |
|
| After Hours Meter
Reading* |
| Weekend or weeknight read (ex GST) |
9 cents
per day |
| *Conditions apply. Not available in all
areas. |
|