The fees below apply to both residential and business customers
with single or 3 phase connections of 100 amps or less.
All prices listed include GST unless stated otherwise.
| Meter Reading - Special (interim) or final |
| Charged when a meter read is requested. |
$15.00 |
| Charged when a meter read is requested within a one hour time range. (Only
available in selected areas) |
$35.00 |
| |
|
|
Electricity disconnection or
reconnection call out fee |
|
Charged per visit when a representative
needs to visit your premise to
disconnect the power. |
$60.00 |
|
Charged per visit when you request a
representative visit your premise to
disconnect the power when disconnection
is requested within 3-5 hours, after
hours, on the weekend or on a public
holiday. |
$100.00 |
|
Charged per visit when a representative
needs to visit your premise to reconnect
the power within a 24 hour time period. |
$60.00 |
| |
$100.00 |
| Charged per visit when a representative needs to visit your premise to
reconnect the power which has been off for more than six months. (Service
available in selected areas only)* |
$140.00 |
| *An additional charge may apply for urgent reconnections
when a safety inspection is required. |
|
| |
|
| Gas
disconnection or reconnection call out fee |
|
Charged per visit when a representative
needs to visit your premise to
disconnect the gas. |
$120.00 |
|
Charged per visit when a representative
needs to visit your premise to reconnect
the gas within a 24 hour time period. |
$120.00 |
| Charged per visit
when a representative
needs to visit your
premise to reconnect the
gas when reconnection is
requested within 3-5
hours, after hours, on the
weekend or on a public
holiday. |
$185.00 |
| |
|
| Metering Inspection call out fee |
| Charged per visit when you request a
representative to visit your premises to inspect, test and/or change your
metering. This includes meter shifts, overhead to underground, upgrade and
downgrades, inspection after prescribed work, resealing a meter, and
reinspection to reconnect the meter. |
$140.00 |
| *An additional charge may apply for urgent reconnections when a safety
inspection is required. |
|
| |
|
| Metering call out fee when an inspection may not be required |
| Charged per visit when a representative is
required to visit your premises but the job type does not require an electrical
inspector to view. This includes a tariff change where there is a physical
change to the meter is involved, faulty meter, high consumption issue, and you
requesting a site visit. |
$105.00 |
| |
|
| Non-network fault call out fee |
$105.00 |
| |
|
| Non-network no hot water call out fee |
$105.00 |
| |
|
| Administration fees |
| Payment dishonour. |
$5.00 |
| Invoice copy. |
$5.00 |
| Credit refund. (Free on closed accounts) |
$25.00 |
| Price plan change. (One free per year. A meter inspection call out fee may
apply) |
$40.00 |
| Collect outstanding debts. |
All costs |
| Additional NZ Post payment (One free NZ Post payment per invoice) |
$1.00 |
| |
|
| Bond |
|
Charged when a security deposit is
required from you: |
|
| Residential (minimum). |
$150.00 |
| Commercial (minimum) - Two months actual or estimated charges
(usually based on the average monthly charges for the previous occupant). |
| A bond may be required if you do not meet the Mercury Energy credit
criteria. These criteria include factors such as employment, home ownership,
referee details, your history of paying electricity invoices on time, and any
previous events of tampering with metering equipment or obstructing access to
your property for meter reading. |
| |
|
| Remote Meter Reader |
| Daily Charge
(ex GST) |
12 cents per day |
| |
|
| After Hours Meter Reading* |
| Weekend or weeknight read
(ex GST) |
9 cents
per day |
| *Conditions apply. Not available in all areas. |
|